Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to ac44, Bangladesh's dedicated cricket betting and online casino platform. We are committed to protecting the privacy of all users who access our services at https://ac44.bio. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and how we keep it secure. By using the ac44 platform, you agree to the practices described in this document.

This policy applies to all users located in Bangladesh and elsewhere who interact with our website, mobile interface, games, promotions, and customer support channels. We take our responsibility seriously and handle your data with the care and transparency that you deserve as a valued player on our platform.

2. Information We Collect

When you register, transact, or otherwise interact with ac44, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and national identification details required to verify that you are 21 years of age or older.
• Contact information: email address, mobile phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details associated with bKash, Nagad, Rocket, Upay, Visa, or Mastercard transactions. We do not store full card numbers or mobile banking PINs.
• Technical data: IP address, device type, browser type, operating system, and usage logs (pages visited, session duration, game activity).
• Communication records: messages you send to our support team via email or live chat, including feedback and complaint history.

3. How We Use Your Information

ac44 uses the personal information we collect for the following lawful purposes:

• Account management: to create and maintain your player account, verify your identity, process deposits and withdrawals, and enforce the 21+ age restriction.
• Service delivery: to provide cricket betting, slot games, live dealer tables, crash games (e.g., Aviator), and fishing games across all our categories.
• Payments processing: to facilitate secure transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to detect fraudulent activity.
• Marketing communications: to send you relevant promotional offers, bonus notifications, and seasonal promotions (e.g., Eid, Pohela Boishakh, BPL season) — only where you have consented.
• Legal compliance and responsible gaming: to meet our obligations under applicable regulations, including age verification and responsible gaming controls such as self-exclusion and deposit limits.

4. Cookies and Tracking Technologies

ac44 uses cookies, local storage, and similar technologies to improve your experience. These tools help us remember your preferences, keep your session active, and understand how players navigate the site. The types of cookies we use include:

• Essential cookies: required for login, navigation, and core platform functionality.
• Analytics cookies: anonymised data about how pages are used, which game categories are most visited, and how users interact with promotions.
• Preference cookies: language settings, theme preferences, and other personalisation options you choose.
• You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect the functionality of your account.

5. Sharing Your Information

ac44 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share information only in the following circumstances:

Service providers: payment processors (bKash, Nagad, Rocket), fraud prevention partners, and technology infrastructure providers who operate under strict confidentiality agreements. Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to operate their games on our platform. Regulators and law enforcement: where required by applicable law, court order, or regulatory obligation. Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your device and our servers.
• Access controls ensuring only authorised personnel can view sensitive player data, with full audit logging.
• Regular security assessments and monitoring to detect and respond to potential threats promptly.

7. Data Retention

We retain your personal information for as long as your account remains active or as required to fulfil the purposes described in this policy. After account closure, we may retain certain data for the following periods:

• Transaction and financial records: retained for a minimum of 5 years to comply with anti-money laundering (AML) obligations.
• Identity verification documents: retained for a minimum of 5 years following account closure.
• Support communications: retained for up to 3 years to maintain service quality and resolve disputes.
• Marketing data and consent records: retained until you withdraw consent or request erasure.

8. Your Rights

You have the following rights with respect to your personal data held by ac44. To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within 30 days. Your rights include: the right to access a copy of the personal data we hold about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of your personal data (subject to legal retention obligations); the right to withdraw consent for marketing communications at any time; and the right to request that we restrict processing of your data pending resolution of a complaint. We take every request seriously and will not discriminate against players who choose to exercise these rights.

9. Children and Age Restriction

ac44 is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you believe that a minor has registered an account on our platform, please contact us immediately at [email protected] and we will take prompt action to close the account and delete the associated data. We use date of birth verification and identity document checks as part of our Know Your Customer (KYC) process to enforce this restriction. Parents and guardians in Bangladesh are encouraged to use parental control tools to prevent underage access to gambling platforms.

• All new accounts require age verification before deposits are permitted.
• Suspicious accounts flagged for potential underage use are suspended pending investigation.
• We cooperate with responsible gaming organisations to promote safe, adult-only gambling in Bangladesh.
• The 21+ rule applies to all games, sports betting markets, promotions, and loyalty programs on the platform.

10. Third-Party Links

Our platform may reference third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt). While their games are integrated into ac44, their own privacy policies govern how they process any data at their end. ac44 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service that you interact with through our platform.

11. Changes to This Policy

ac44 reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or industry best practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Continued use of the ac44 platform after a policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ac44 handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week. We respond to all privacy-related enquiries within 72 hours. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar can reach us in both English and Bengali. Please reach out to us using the contact details provided below — do not send sensitive personal data such as passwords or payment PINs via email.